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AloOui eSIM
Submit a request
Due to the timezone differences, our support team may take several hours to get in touch with you.
Submit a request
Full Name
*
Email Address
*
Order Number (Optional)
eSIM Identifier (ICCID)
*
Device Model
*
eSIM Bundle Purchased
*
Country You Are Traveling To (Optional)
Issue Type
*
Select one from the dropdown:
Activation Problem
No Internet Connection
eSIM Not Received
Compatibility Issue
Request a Refund
Other
Describe the Issue
*
0/10000
Attachments (Optional)
Upload screenshots or documents if relevant (e.g., error message, eSIM profile)
Urgency Level
*
Let customers choose
Low (General Inquiry)
Medium (Needs Support Soon)
High (Urgent/No Connection)
Submit
